Frequently Asked Questions
Yakima instructions say to register my purchase online for warranty purposes but I can’t find it on your web-page. Where is it and what do I do?
We currently do not require customers to register their purchase online (this applies only to customers in the USA). Please keep a copy of the receipt for your purchase should you need to make a claim.
I need replacement keys. How can I get them?
Replacement keys can be ordered through any of our Yakima Retailers using the part number 8872 followed by the 3 digit key number. If you do not know your key number, contact one of our signature stores who can use a master key set to determine what key you need. It is a good idea to write this key number in your vehicles owner’s manual when you first purchase your Yakima product.
I need replacement parts! Where can I buy them?
Replacement parts can be ordered through any of our retailers. We carry a large range of commonly requested parts but some may need to be sourced from overseas.
Can I buy direct from you?
We are a wholesaler and do not sell direct to the public. If for any reason you cannot reach one of our retailers, we do have online dealers who would be more than willing to assist. For details please contact Customer Service: 1800 143 548 in Australia and 0800 4776 722 in New Zealand.
Stores say that I can’t buy from them. Where else can I get my parts?
Some of our stockists are not aware of the complete range that can be sourced through us. If for any reason they cannot help please have the store contact us on your behalf and we will assist them in getting the correct part/s you require.
I want to claim on my warranty, what do I do?
To claim on your warranty please return the item to the place of purchase with the receipt and the store will liaise with us to resolve this matter for you as quickly as possible.
I live in Brisbane, can I come and pick up the parts from you?
The office in Brisbane does not keep any products. All our products are shipped from Sydney and Auckland (NZ).
How long will it take to get the parts if I order them today?
Allow up to 7 business days for delivery depending on what State you live in.
Is Yakima U.S your head office?
Yakima USA is an independent company and is not our head office. Our head office is located in Brisbane, QLD. All inquiries should be made directly to Australia and/or New Zealand.
Do you have any videos that can demonstrate how your products work?
Yes, please check out the video section of our website and learn more about our products here.
Can I fit a roof top tent to my bars?
Not all Roof Rack fitting types are suitable; here are a few things you need to know. In general terms, roof top tent can be fitted to bars that use fixed point, vehicle specific track, or gutter mount legs. We do NOT recommend using clamp-style fitments or non-specific vehicle tracks.
These conditions MUST be understood and observed when a roof top tent is fitted and used:
- The load rating of the vehicle’s roof is never exceeded when driving on the open road by the total weight of all items fitted to the roof – including roof top tent and bars. If driving off road, a 30% reduction should be applied to the roof’s load rating; and,
- In a static (stationary) environment, the total weight of the tent in usage (i.e. tent’s own weight, plus any occupants and belongings inside) should never be more than double the load rating of either the vehicle roof or roof bars.
- The load should always be spread evenly over the bars, with no concentration of weight at either end.