- Find my Car
- Roof racks
We currently do not require customers to register their purchase online (this applies only to customers in the USA). Please keep a copy of the receipt for your purchase should you need to make a claim.
Replacement keys can be ordered through any of our Yakima Retailers using the part number 8872 followed by the 3 digit key number. If you do not know your key number, contact one of our signature stores who can use a master key set to determine what key you need. It is a good idea to write this key number in your vehicles owner’s manual when you first purchase your Yakima product.
Replacement parts can be ordered through any of our retailers. We carry a large range of commonly requested parts but some may need to be sourced from overseas.
We are a wholesaler and do not sell directly to the public. If for any reason you cannot reach one of our retailers, we do have online dealers who would be more than willing to assist. For details please contact Customer Service: 1800 143 548 in Australia and 0800 4776 722 in New Zealand.
Some of our stockists are not aware of the complete range that can be sourced through us. If for any reason they cannot help please have the store contact us on your behalf and we will assist them in getting the correct part/s you require.
Please use the Customer Incident Form for registering warranty claims for Yakima/Whispbar product failures after installation or during use. Please note that you are required to submit your proof of purchase as well as photos to assist us in resolving your claim. If you require assistance with installing or using your product please refer to your fitting instructions or contact your dealer.
The office in Brisbane does not keep any products. All our products are shipped from Sydney and Auckland (NZ).
Allow up to 7 business days for delivery depending on what State you live in.
Yakima USA is an independent company and is not our head office. Our head office is located in Brisbane, QLD. All inquiries should be made directly to Australia and/or New Zealand.
Not all roof rack fitting types are suitable. In general terms, a rooftop tent can be fitted to bars that use fixed point, vehicle specific track, or gutter mount legs. We do NOT recommend using clamp-style fitments or non-specific vehicle tracks.
These conditions MUST be understood and observed when a rooftop tent is fitted and used:
Confused by how much weight you can actually carry on top of your vehicle? Don't worry, so are most of us, but this helpful guide to calculating load ratings should help.
Unless otherwise stated, all product load ratings assume you are driving on well-formed sealed roads with a smooth surface. Product specification and instructions available on our website state if the product is off road rated or approved for off road usage. As outlined in the above question, please ensure you check your vehicle's load rating.
"Off-road" is defined as roads designed, built or used for traveling off public roads, especially on unpaved roads, trails, beaches or rough terrain.
Check out this helpful guide to learn more about what is considered a RV for rear of car products.